Pronto is backed by a global support network to help you whenever you need it — in your office, in the app, or via the Helpdesk.
Pronto Champions
Pronto Champions are experienced power users in your office, ready to provide hands-on help, guidance, and training.
Don’t have a Champion in your office? Contact the Helpdesk to learn how to join the program
Great for quick questions or one-on-one support
24/7 Global Helpdesk
Need more help? The Pronto Helpdesk is available 24/7 to assist with technical issues, access problems, and anything else system-related.
You can raise a support ticket by:
- Using the Support Form in the Pronto menu
- Asking the Chatbot to escalate your issue
- Or sending an email to pronto.support@havas.com
Once submitted, the team will respond via your ticket to resolve the issue directly.
Congratulations!
You have now completed this training module.
We hope this new knowledge helps you with getting the most out of Pronto.
Explore our other training modules to learn more about Pronto’s key features and how to use them based on your role.
Pronto for
Beginners
If you are just starting with Pronto.
Pronto Feature
Training
Training Modules for each of the main Pronto Features.