1. Requesting Access to an Existing Brand or Product
If an agency needs to work with a brand that already exists in Pronto, they can submit an access request. This simply adds a mapping between the agency and the existing brand/product, allowing it to be used in project creation.
Once submitted, the request is sent to the Pronto Product Support Group for approval. When approved, the brand becomes available for use within that agency’s projects.
2. Requesting a new Product
If a brand exists but the required product does not, agencies can request the creation of a new product under the selected brand.
Each product is linked to:
- A Master Client (e.g., Sanofi)
- An existing Brand
- A set of attributes that define the product in detail
These requests are routed to either the Pronto Product Support Group or Master Client Approval Group if one is set, who review and approve the creation of the product and ensure it follows internal standards.
Once approved, the product is available to the requesting agency and linked to the corresponding brand.
3. Requesting a new Brand
When a brand is missing entirely under a master client, agencies can request to create a new brand.
The request includes:
- The Master Client under which the brand will sit
- Enter Brand Name
- Enter the Product Name
- Any relevant attributes or metadata
These requests also go to the Pronto Product Support Group or Master Client Approval Group if one is set, who verify the information and approve or reject the new brand creation.
Approved brands are automatically mapped to the requesting agency.
4. Requesting a new Master Client, Brand and Product
If neither the master client, brand, nor product exists, the agency can request all three at once.
These requests create a new hierarchy of Master Client → Brand → Product in the system.
Requests of this type are reviewed by the Pronto Product Support Group. Once approved, the new records are created and linked to the agency for immediate use.
