Request Support

Who Can See What? Project Access Levels in Pronto

The first key part of the Pronto Security Model is controlling which Projects a User can access.

This is managed via the Project Access Level in the Address Book. You have three options:

1) Default Access: “All Projects in My Office”
This is the default setting for most users.

-Users will see all Projects in their Home Office
-They’ll also see Projects in any additional Offices they’re linked to via Multi-Office access
2) Restricted Access: “Invite Only”
Use this for users who should only see select Projects.

-These users will only see Projects where they’ve been explicitly invited to the Project Team
-Ideal for freelancers, contractors, or client contacts


3) Special Access: “Network Admin”
This is a special role for high-level users who manage multiple Offices.

-A Network Admin can see all Projects across their entire Network (a collection of Offices)
-Required for users managing Brands, Offices, and Users at a broader level

What These Access Levels Control

These settings affect:

  • What Projects appear in a user’s Project List
  • What results show in Global Search
  • What Project data appears in Reports and Finance Dashboards
  • What Tasks they can view or act on
  • What Assets they can access in the Asset Library (DAM)

Properly setting Project Access ensures visibility stays secure, clean, and relevant for each user.

Note: Timesheet Access
Project Access Levels do not control whether a user can log timesheets.
To submit timesheet data on a Project, two conditions must be met:

1. The User must be part of the Project Team
2. The Project must be marked as Open for Timesheets

Without both, time entries won’t be available — even if the Project is visible.